About Course
The ITIL V4, Information Technology Infrastructure Library certificate is the most widely spread certificate globally in the field of information services management and a requirement for many jobs in telecommunications companies and operational service centers.
The training content of the course is based on the 4th edition issued by Axelos in 2019 and covers the definition of information services management concepts and development stages. Operating and introducing the best practices adopted therein.
ITIL practices:
• Information security management
• Relationship management
• Supplier management
• IT asset management
• Monitoring and event management
• Release management
• Service configuration management
• Deployment management
• Continual improvement
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management
The following ITIL practices will be covered:
• Continual improvement
• Change control
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management
Student Ratings & Reviews
Great course. Well structured, paced and I feel far more confident using this software now then I did back in school when I was learning. And the guy doing the voice over really is great at what he does. I will probably do the course again and look at what other courses this instructor provides. Great quality and well worth the cost.